|
Mortgages ::
Full written
details are available on request. Eastbourne
Financial Services is a licensed credit broker.
Calls may be recorded to help improve the
quality of our service.
General Information
Duty of Privacy::
We will treat all of your personal information
as private and confidential (even when you are
no longer a customer). Nothing about your
accounts, nor your name and address, will be
disclosed to anyone, including other companies
within our group, other than in the exceptions
set out below :
- Where we are legally compelled to do so.
- Where there is a duty to the public to
disclose
- Where it is necessary to protect our interest.
These will not be used as reasons for disclosing
information about you or your accounts to anyone
else, including other companies within our
group, for marketing purposes.
Disclosure will only be made at your request or
with your consent, or otherwise where permitted
by law.
Data Protection::
You have ‘a right to access’ under the Data
Protection Act 1984 to your personal records
held on computer files.
Copies of your application and related documents
will be held by Eastbourne Financial Services
Ltd as part of its records and may be passed to
any of its associated companies where required
to do so for regulatory purposes.
Credit References::
When we seek a ‘Decision in Principle’ prior to
submitting your application, or when a lender
receives your application, the lender/mortgage
packager will undertake a full credit search and
your details may be passed to a credit reference
agency.
Who Regulates Us::
Eastbourne Financial Services Ltd, Highlight
House, St. Leonards Road, Eastbourne, East
Sussex, BN21 3UH is authorised and regulated by
the Financial Services Authority. Our FSA
registration number is 310694.
Our permitted business is advising on and
arranging mortgages and non-investment insurance
business. You can check this on the FSA's
Register by visiting the FSA's website at
www.fsa.gov.uk/register/ or by contacting the
FSA on 0845 606 1234.
Are we covered by the Financial Services
Compensation Scheme (FSCS)?
We are covered by the Financial Services
Compensation Scheme. You may be entitled to
compensation from the scheme if we cannot meet
our obligations. This depends on the type of
business and the circumstances of the claim.
Insurance - Insurance advising and arranging is
covered for 100% of the first £2,000 and 90% of
the remainder of the claim, without an upper
limit.
Mortgages - Mortgage advising and arranging is
covered for 100% of the first £30,000 and 90% of
the next £20,000 so the maximum compensation
would be £48,000.
Further information on the Financial Services
Compensation Scheme is available from the FSCS.
Complaints::
At Eastbourne Financial Services we take
complaints very seriously, and your satisfaction
is paramount to our company’s philosophy.
However, should your feel that your complaint
has not been satisfactorily resolved, the
following information may assist you further.
Complaints about the Lender : In the
first instance all complaints should be directed
to the Chief Executive of the Lender at their
registered offices, details of which will be
found in their terms and conditions. They will
advise you of the correct procedure to follow.
Complaints about the Adviser : In the
first instance you should write to The
Compliance Office, Eastbourne Financial Services
Ltd, Highlight House, St. Leonards Road,
Eastbourne, East Sussex, BN21 3UH or telephone
01323 439300. We guarantee that your complaint
will be acknowledged within five working days,
and investigated. Our aim is to resolve your
complaint as speedily as possible. If you remain
dissatisfied, you may be entitled to refer your
complaint to the Financial Ombudsman Service.
|
